Check the vehicle before departure
Review scheduled maintenance and arrange professional attention for warning lights, unusual noises, tire damage, or starting problems. Check the vehicle manual for appropriate tire pressures and other maintenance instructions. A roadside benefit does not replace routine maintenance.
Know your spare-tire setup
Find out whether the vehicle has a usable spare, a tire mobility kit, or another system. Locate the wheel-lock key if one is needed. Knowing what is available helps dispatch plan the service. Do not assume a provider will carry the exact tire your vehicle uses.
Save your roadside information
Keep the dispatch instructions, enrollment number, and general support contact accessible. Check territory, vehicle eligibility, towing allowance, activation conditions, and service-event limits. If the trip involves a rental car, trailer, or a different vehicle, confirm eligibility in advance.
Make a communication plan
Share the route with someone you trust and make sure eligible household drivers know how to reach the roadside provider. Have a practical way to keep your phone charged. Know how to describe your location if navigation is unavailable.
Plan around weather and passengers
Check official travel and weather information before leaving. Consider water, necessary personal supplies, and the needs of children or other passengers if you are delayed. Ask what passenger arrangements may be needed during a tow. If a breakdown occurs, prioritize safety and follow emergency instructions.