Help for existing members

Member Support

For faster service, have the member's name, current contact information, mailing address, and confirmation or membership number available.

Do not send full payment-card numbers, passwords, Social Security numbers, medical records, or other unnecessary sensitive information by email.

General membership questions

Telephone: (813) 264-7110

Email: info@aapp.club

Mail: All American Protection Plans, 3225 S. MacDill Ave., Suite 345, Tampa, FL 33629

General support can help identify an enrollment, provide copies of applicable terms, update contact information, route a benefit question, or document a complaint.

Roadside dispatch

Call the AAPP main service number at (813) 264-7110 for roadside assistance. Existing members should use the dispatch path and terms associated with their enrollment. Service depends on eligibility, the controlling limits and exclusions, provider availability, location, weather, vehicle condition, and safe access.

Call 911 first for an accident, fire, medical emergency, dangerous roadway condition, or immediate threat.

Existing device benefit

Document-submission email: support@aapp.club

General questions: (813) 264-7110

Contact support before arranging a repair when your terms require advance verification or authorization.

Existing legal benefit

Call the AAPP main service number at (813) 264-7110 to access the legal network benefit.

This is not an emergency service and contacting AAPP does not itself create an attorney-client relationship. Deadlines continue to apply while a request is being reviewed.

Cancel a membership or program

Telephone: (813) 264-7110

Email: info@aapp.club until a dedicated cancellation mailbox is activated and tested

Mail: All American Protection Plans, Attn: Cancellations, 3225 S. MacDill Ave., Suite 345, Tampa, FL 33629

Identify each program you want canceled. Cancellation of one separately billed program does not automatically cancel the others unless you clearly request cancellation of all identified programs.

Privacy and accessibility requests

Call (813) 264-7110 or email info@aapp.club until dedicated privacy and accessibility mailboxes and their workflows are activated and tested. General Member Support will record and route the request.

Complaints and escalation

A member may submit a complaint by telephone, email, or mail. Include the member's name, confirmation or membership number if available, the benefit or transaction involved, relevant dates, the requested resolution, and copies—not originals—of supporting documents. AAPP will acknowledge the complaint, route it for review, and communicate the result or any additional information needed.