Existing members

Existing Device Benefit Support

The terms delivered when you enrolled control your activation period, eligible devices and events, documentation requirements, exclusions, reimbursement calculation, annual maximum, cancellation rights, and provider obligations.

Before arranging a repair

Contact device support before authorizing work when your terms require advance eligibility confirmation or authorization. Paying for a repair does not by itself guarantee that a benefit request will be approved.

Device-document email: support@aapp.club

General member support: (813) 264-7110

Documentation commonly required

Your applicable terms may require some or all of the following:

Member name and current contact information
Membership, confirmation, or enrollment number
Device make, model, serial number, or IMEI
Proof that the device belongs to the member and was eligible under the enrollment terms
Date and description of the problem or event
Itemized estimate and itemized paid receipt from a verifiable repair facility
Repair-facility name, address, telephone number, and technician information
Photographs or diagnostic records when reasonably requested
Any required authorization or benefit-request form

Protect sensitive information

Do not email passwords, full payment-card numbers, Social Security numbers, or unrelated sensitive information.

Request the terms that apply to your enrollment

To request a copy of the device terms associated with your enrollment, contact General Member Support and provide your name, mailing address, telephone number, and approximate enrollment date. AAPP will use available records to identify the correct historical version.

Review and questions

A complete benefit request is reviewed under the terms delivered at enrollment. AAPP may request missing information or verification from the repair facility. For a status question or to dispute a decision, use the contact method stated in your applicable terms or call General Member Support.