Tell dispatch what is available
Identify the affected tire and whether your vehicle has a usable spare, a wheel-lock key, or a tire mobility kit. Many vehicles do not carry a full-size spare. Do not assume a service vehicle will have a replacement tire that fits.
Describe your location and whether the vehicle is near moving traffic, on uneven ground, or in a restricted area. Safe access affects whether a tire change can be performed where the car is stopped.
Confirm the service before work begins
An eligible service may involve installing your usable spare. Purchasing a tire, repairing a puncture, replacing a damaged wheel, or supplying parts can be a separate transaction. Ask dispatch about the next option if no usable spare is available.
Towing may be appropriate when a tire change cannot be performed safely or the vehicle needs a tire shop. Confirm the towing terms separately rather than assuming every follow-up service is included.
Follow vehicle and provider instructions
Avoid attempting a tire change next to moving traffic. Follow emergency personnel and the roadside provider’s directions. After a spare is installed, follow the vehicle manufacturer’s speed, distance, and replacement guidance; limits vary by spare and vehicle.
Prepare before the next trip
Learn where your spare and wheel-lock key are stored, or whether your vehicle uses a different system. Include tire condition and spare readiness in regular maintenance checks. Keep your roadside contact available on your phone.